FAQs

Yes, we are usually able to make adjustments to orders during regular trading sessions, including adding or removing items or changing size or color. However, this is not possible during sale periods, as sale orders are subject to distinct rules and regulations and no modifications can be made once the order has been placed.

If you are shopping outside of Hong Kong, your order may be subject to duties and taxes. This varies country by country and you will need to check the import Tar-iffs for your country.

You can redeem your Gift Card at checkout by applying the Gift Card number in the box that says, “Gift Card or discount code”. All Gift Cards expire 12 months from date of issue.

If you have ordered other garments along with your pre-order, please note all items will be sent together once the Pre-order arrives. Please allow for this.

Yes

We fulfill and ship orders 2-3 business days after the payment.

Please allow 3 to 7 business days for domestic shipments to be delivered to you.

Please allow 7 to 14 business days for international shipments to be delivered to you.

International shipping may take a little longer than expected due to different locations.

We are currently (SF,DHL,FEDEX, & UPS...) cooperating with world-renowned express companies, MISMIIN will choose the best delivery solution for you without any worries.

If you have included pre-order items in your order the order will be dispatched when all items are available to be sent together. Please allow for this.

Yes, you can. Please enter the SF address/ code on the remark row.

For more questions about refunds, please check our Returns&Refunds Policy at the bottom of homepage.

In case that your order is taking too long due to an uncommon logistic problem, we encourage you to send us an email so we can provide you further information about your order.

We encourage you to check every detail before placing an order. Sending us a message within the first 48 hours from the payment can make a change if the product is not shipped yet, otherwise we can not.

We strongly suggest you to review all aspects carefully. If need be, kindly send us an email and we will provide you with a complimentary replacement.

Material Care

Your new customer 10% off sign up discount can only be used on full priced items.

If your discount code doesn't work please contact customer service on hello@mismiin.com.

Only one discount is valid at a time. We look forward to welcoming you back when you use your second discount on your next purchase.

Rewards points can be redeemed on all full priced products only.